FAQs for mail management staff, such as apartment/condo property management, office center property management, and school mail clerks:

Yes, leasing or purchasing our equipment are both fine. You can choose either option that better fits their businesses.
You sure can. Our smart technology powers one computer to control 16 locker box units. That’s a total of 315 compartments. As long as you provide the space, we will install for you!
Yes, you will have your own code to manage all lockers.
Yes, please contact us to get further information.
For any issues, please reach us by dialing our toll free 24-hour number at 1-800-883-9662.
Storage time over 24-48 (up to you) hours, ZipcodeXpress charges $1/day for size Small, $1.5/day for size Medium, $2/day for size Large, $2.5/day for size X-Large. We will notify you to contact the recipient if you prefer.
We encourage users to update their information through our website. Property management can manage it through our website as well.
No. With Zippora smart lockers, you can now be hands free.
Purchase agreement: ZipcodeXpress collects $199/month to provide technical support & maintenance. The equipment will be warrantied for 1 year. Lease agreement: ZipcodeXpress provides warranty and free technical support & maintenance during leasing terms. Any damage caused by vandalism, excessive wear and tear is not covered by warranty.
Usually it takes about 5 to 6 hours, depends on how many units are installed.
Internet: Wi-Fi or wired connection with at least 1.0Mbps upload speed. Voltage: 110v outlets. Space: Depends on how many units are installed. Our basic unit is width 35.5’’ x depth 19.75’’ x height 77.55’’. 3 units combined locker box will be 106.5’’ x depth 19.75’’ x height 77.55’’.
Very little.
Yes, it is.
So far, we only have one color theme, the other colors and designs are on the way as well.
Yes, definitely.
Surveillance camera is an option to be installed.
Approx. 55 compartments. 36 small ones, 13 medium ones, 6 large ones.

FAQs for smart locker users, such as apartment/condo residents, office center employees, and school students/faculties:

24 hours a day, 7 days a week. Storage time over 24-48 (optional) hours, ZipcodeXpress charges $1/day for size Small, $1.5/day for size Medium, $2/day for size Large, $2.5/day for size X-Large.
Yes, they can simply enter the code that comes with recipient’s package arrival notification.
When you register as a user, your name and unit number are recorded in our system. Your roommate can register with his/her name and unit number as well. The arrival notification will be directly texted to your cell phone. You will receive email notification too.
As long as you register with your name, email address, and cell phone number, the carrier will find you in our system with no problem.
Register to become a user to search your location. If we haven’t reached your location yet, please email us at Support@ZipcodeXpress.com. We will negotiate with your property management as soon as possible.
Yes, in case you are in the middle of a class when food is delivered. The carrier can simply get an IC card to open a locker to place food in. He/she will find your name in the system. Then you can pick up your food after class!
Our basic unit is width 35.5’’ x depth 19.75’’ x height 77.55’’. 3 units combined locker box will be 106.5’’ x depth 19.75’’ x height 77.55’’. The oversized locker is under design right now, will come soon.
For any issues, please reach us by dialing our toll free 24-hour number at 1-800-883-9662 or email us at Support@ZipcodeXpress.com, we will get back to you ASAP.
Nobody will be able to touch your packages. They will be safe. Meanwhile, you have options to either have your relative or friends to pick up for you, or wait till you come back even if you would need to pay little overtime fee.

FAQs for package carriers:

Carriers of logistics companies will be getting an access code to open lockers. Other business such as food delivery, can get an IC card from management to open lockers.
24 hours a day, 7 days a week.
You can simply use your cellphone to take a photo, then have our scanner scan your cellphone screen.
Please contact building management to verify your identity and open the locker for you.